Audio File Transfer

Sending is your file is completed with quick registration process. Where once you have established your account with us, you will be provided with a password to our secured servers to send us your audio. This is a free service.

Delivery of Transcripts

Transcripts are delivered to you via email in Word format. Hard copy or CD may be requested at additional charge. Formatting requirements are done as per the client’s specification. If you don’t have any special requirement, we will confirm with you the formatting in advance and the same will be followed in your project. You may also choose to have files returned the same way you sent us your audio, via our server -- just let us know. It's simple, and secure. 

Free Trial Offer

You don't have to take our word for it! We'll transcribe a 15 minute segment of audio for you at no charge for your evaluation purposes. We have never failed this test yet. Contact us to make arrangements anytime!

Pricing

Several billing options are available as per the client’s preference, including:

• per line
• per page
• per minute
• Monthly contract (to be negotiated based on the amount of work)

Customer invoicing will be done on the 15th and 30th of each month. Customers who have a monthly contract will be invoiced on the 30th of each month.

Turnaround Times

It's your call! We can provide turnaround times to suit any requirement. Once you have established your account with us, you will not require a reservation for most transcript requirements. Longer audios and short turnaround times should be arranged in advance. Choose from these turnaround times:

Turnaround Time = Immediate (6-8 hours)
Turnaround Time = 1 business day
Turnaround Time = 2 business days
Turnaround Time = 3-5 business days

Reservations are required for audio volume over 120 minutes per order requiring less than a 2 day turnaround.

Reservations are required for audio volume over 200 minutes

Quality Guarantee

We guarantee the quality of our transcripts to 99.5% or greater accuracy on clear audio, non-technical, unaccented speakers. Our transcribers make their best efforts to research spellings of proper names, product names and other important terms where these are readily available on the company's website. No transcript can ever be 'perfect' but it's our mission to make them as 'near perfect' as humanly possible. If, for some reason, your transcript falls below 99.5% accuracy, we'll have a different transcriber do it over. Take us up on our Free Trial Offer and find out firsthand.

Confidentiality

The protection of your confidential information is very important to us! You may send us your confidentiality agreement, or you can utilize the one we already have in place with our transcribers.

Large Orders

If you have ongoing transcription requirements, or a one-time large volume of audio, contact us for information on volume price discounts.